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“The entrepreneur is essentially a visualizer and an actualizer… He can visualize something, and when he visualizes it, he sees exactly how to make it happen.” – Robert L. Schwartz Centralized Information and Management Services Our Travel Programmes We provide a time and money-saving service to our business Discover fascinating destinations with us! Our travel pro- partners and travel clients by working from the customized con- grammes provoke the desire to immediately pack one’s suitcas- ception and planning to the management, execution and eva- es and leave for that special dream destination. luation of leisure, corporate and incentive travel programmes, We ofer programmes for individual or group leisure and corpo- meetings, exhibitions, congresses, events and projects. All rate travellers, tours, fight tickets worldwide, car rental, trans- requests, concepts and quotations, reservations, general in- portation services, VIP travel and services, grand tours, free-sale formation, invoicing and follow-ups are handled in the native itineraries and fexible open-voucher-programmes with guar- language of our partners and customers… All in one hand and anteed departure with two persons and also other convenient with immediate communication! services. Incentive travel programmes are also ofered. All programmes are ofered in diferent languages with highly Marketing Planning and Strategies qualifed and experienced tour guides, who love showing the Our strategic marketing plan is carefully envisioned to reach a wonders of the countries as well as explaining their history, cul- targeted market and to take the necessary actions for future de- ture and traditions. They are constantly furthering their educa- velopments in the tourism feld. We are constantly observing tion and undertaking training to stay abreast of tour changes, the segmentation, trends and needs in the markets, so we can new destinations, products and new programmes. respond in a systematically, strategically and innovative way. As Our programmes are designed thinking with anticipation to a result, we are constantly developing our products and servi- satisfy our customer’s needs and to meet their expectations, so ces to essentially meet the market demands and expand into they can concentrate into their journey and enjoy our wonder- new markets… Our competitive sustainable advantage is that ful destinations. “we never stop marketing!” We constantly are in search of new attractive tours and destina- Marketing Communications and Public Relations tions as well as frequently evaluating the programmes and the destinations to ensure quality and customer satisfaction. We always select the marketing communication means ofering the highest return of invested money with lowest possible cost. All our travellers receive a travel information kit with tourist Our advertising tools to draw the attention of potential clients travel insurance vouchers as necessary or requested, general and build their awareness towards our products and rendered information and insider-tips about the destination, travel and services include among others: emergency contact numbers, maps, accommodation informa- tion, service and destination evaluation forms and other impor- • Our website, photo archive and other digital means; tant documents. • Press releases and advertisements; We keep a close contact with the tourism boards and travel- related organizations of our travel destinations, mainly to main- • Printed media and newsletters through electronic or pos- tain ourselves actualized on the latest developments of the tal mailings; countries, to seek possible cooperations, to acquire information • Press, familiarization and educational trips as well as coo- materials, to participate at trade fairs, familiarization trips, con- perations with tourism boards; ferences or events. • Materials distributed at trade and consumer fairs, confe- Our tour operators, travel agencies and other suppliers (rental rences, events, congresses, workshops, road shows etc; cars, restaurants etc.) at the destinations have the required • Performing periodical sale promotions and appointed vi- know-how, experience and fnancial solidity. They are also com- sits to potential trade customers. petent, efcient, reliable, fast and punctual. One of their main concerns is to provide the the service and experience in their Loyalty and Privacy destination to guarantee customer satisfaction. The hotels, lodges, resorts and other accommodations are care- Latin America World is loyal to its customers and has a very strict fully chosen and inspected for their quality services, facilities, policy for handling customer information. The information our rates – good value for money – capacity and location, and es- customers provide to us is confdential and protected to the full- pecially for their friendliness and readiness when receiving and est extent possible. The company will not disclose or distribute attending their guests. customers’ information to third parties unless prior written con- sent by the customer is provided for promotional purposes. Unlimited destinations, adventurous experiences and a lot more... 6 Latin America World • Company Profle